Friday, March 20, 2009

shopsmart for tracking down discontinued beauty products

Alright, we know it's happened to've found the beauty product of your dreams, something that you just adore and can't live without.

Only to find out that it's been discontinued.

Man we hate that.

Well, ShopSmart has come up with some tips that you can use to track down those beloved items.

Read on.

Tip #1 The first place to go to track down a much-missed favorite is the manufacturer:

Call the makeup brand’s customer-service department to ask about leftover inventory, upgraded formulas/names or comparable substitutes.

* Estée Lauder brands: You can find products discontinued in the last 24 months through the company’s Gone but Not Forgotten program; you can buy up to six pieces, depending on availability. Call 800-216-7173 to start your search.
* Almay, Revlon & Ultima II: You can find discontinued products at and their affiliated retail outlets (in Arizona, New York, New Jersey, and North Carolina), or call 888-882-5629 to place an order.
* Lancôme, Molton Brown and Nars: These companies sell discontinued items on their sites—,, and—until inventory runs dry. Some brand sites, including,,, and—feature online alerts, so customers have fair warning when discontinued goods are disappearing.

Tip #2 If the manufacturer is unable to track down an old fave, here are some other sites worth checking out:

* This subsidiary of sells discontinued beauty products from many brands, including Shiseido and Bare Escentuals.
* This site sells hard-to-find products from Max Factor, Neutrogena, Goldwell, Sebastian, KMS, and more.
* Its niche is hard-to-find items, and customer service will track down products for which they get a lot of requests, even if the site doesn’t carry them. When an item is no longer manufactured and demand is sufficient, the site buys an original formula and reproduces.
* The go-to place for celebrity makeup artists, Three Custom Color specialists can replicate the exact shade and texture of just about any color cosmetic product, including blush, eyeshadow, lipstick, concealer, and foundation. The company has an archive of 9,000 makeup shades dating back to the 1930s, and it will duplicate a hue if you send a dime-size sample.

Tip #3 Still no luck? Here are other places to do makeup research:

*, and These sites can list discontinued products. Since the goods offered can come from third parties, there’s the risk that a product is old or wasn’t stored or shipped properly, so read the fine print carefully regarding any return policy before ordering.
* You can find in-depth information on tons of products, including discontinued ones, at this social community of beauty-product consumers. You can post a product request on the Swap Board; if another member owns the item, you can negotiate a trade.
* The Fragrance Foundation: For detailed information on just about any fragrance that’s ever existed, go to and click on Fragrance Directory.

Safety Alert: Your instinct might be to hoard when you find an old beauty favorite but remember that many cosmetics go bad fast once opened. Unopened beauty products and fragrances can last for several years if they are stored properly (in a dark, cool place). The exception is products with an expiration date, such as some acne products and sunscreens, as these have ingredients that might be compromised over time.

You can find all of these tips and more fabulous info in the May 2009 issue of ShopSmart!

Jennifer and Christine

1 Comment:

mineral makeup said...

I absolutely agree, I hate when I finally find something I like and poof it is gone.
Thanks for the tips

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